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Quick fix for Microsoft Office Word 2007 crashing problem

Posted in: Blog, MS Office on June 6, 2008

Recently, after running updates for Windows Vista and Microsoft Office, many users were facing very strange problems with Microsoft Word 2007. My personal experience was that it would suddenly crash without any error message, and any changes to the document were not saved.

Reported problems:

• The mouse does not work when you use Word 2007.
• You cannot open a Word document from the Search window in Windows Vista.
• You cannot open a Word document from Windows Desktop Search.
• Word crashes when you try to start or to exit Word.
• Word stops responding when you open the Open dialog box.
• Word stops responding when you save a document.
• Word stops responding when you close a document.

Solution for Microsoft Word 2007 crashing problem:

Delete the HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Data registry subkey.

Make sure you backup your registry! :)

1. Click Start windows the Start button, type regedit in the Start Search box, and then press ENTER.
2. Find and then click the following registry subkey:
HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Data
4. Right click on data and select delete or (On the Edit menu, click Delete), and then click Yes.
5. Exit Registry Editor.
6. Restart Word.

Hopefully if all goes well! Your smooth running microsoft word 2007 will be back like before.